Frequently Asked Questions

How can I place an order?

You can easily order by adding the desired product to your shopping cart and following the steps in the checkout process. After completing the checkout, you'll automatically receive an order confirmation by email.

What payment methods do you accept?

We accept secure and reliable payment methods such as iDEAL, credit card, PayPal, Klarna, and other international options. This way, you can always choose the method that suits you best.

Can I still change or cancel my order?

As long as your order hasn't shipped yet, we can adjust or cancel it. Please contact our customer service as soon as possible.

Which countries do you ship to?

PetGlobalShop verzendt op dit moment alleen naar Nederland, België en Duitsland.

How can I track my order?

Once your order has been shipped, you will receive an email with a track & trace link to track your package.

What types of pet food do you sell?

We offer a wide range of products for dogs, cats, birds, and other pets — including dry food, wet food, grain-free, vegan, supplementary food, and healthy snacks.